1. Our Commitment to Quality

At Nuaflex, quality is not just a department or a checklist; it is the fundamental principle that drives our engineering, manufacturing, and business operations. As a global provider of flexible metal hose solutions, we understand that our products serve as critical links in systems where safety and reliability are paramount. Therefore, we are committed to delivering products and services that consistently meet or exceed the expectations of our customers and the stringent requirements of the industries we serve.

Our Quality Policy is the foundation of our promise to our stakeholders: to provide durable, safe, and high-performance solutions that empower progress.

2. Core Quality Objectives

To operationalize our commitment, Nuaflex has established the following core quality objectives:

• Customer Satisfaction: To achieve and maintain the highest levels of customer satisfaction by understanding their needs, delivering on our promises, and providing exceptional support.
• Product Excellence: To manufacture products that are defect-free, compliant with international standards, and optimized for performance in demanding environments.
• Process Efficiency: To continuously optimize our manufacturing and business processes to reduce waste, improve lead times, and enhance overall operational efficiency.
• Employee Engagement: To foster a culture of quality where every employee understands their role in maintaining standards and is empowered to contribute to improvement initiatives.

3. Implementation Strategies

We achieve our quality objectives through a comprehensive Quality Management System (QMS) built on the following pillars:

3.1 Compliance and Standards

• ISO Certification: We maintain a rigorous Quality Management System in accordance with ISO 9001 standards.
• Industry Regulations: We ensure full compliance with specific industry standards (such as PED, IATF, and Marine Classification Society rules) relevant to our diverse product portfolio.
• Traceability: We implement full material traceability from raw material sourcing to final product delivery, ensuring accountability at every stage of production.

3.2 Continuous Improvement

• Data-Driven Decisions: We utilize key performance indicators (KPIs) and data analysis to monitor process performance and identify areas for improvement.
• Corrective Actions: We maintain a robust system for investigating non-conformities, implementing corrective actions, and preventing recurrence.
• Innovation: We invest in research and development to enhance product designs and manufacturing technologies, keeping Nuaflex at the forefront of the industry.

3.3 Supplier Partnership

• Rigorous Selection: We select suppliers based on strict quality criteria and ethical standards.
• Ongoing Evaluation: We conduct regular audits and performance reviews of our supply chain partners to ensure they meet our high standards for raw materials and components.

3.4 Employee Competence and Training

• Skill Development: We provide regular training and professional development opportunities to ensure our workforce possesses the necessary skills and knowledge to perform their tasks effectively.
• Quality Culture: We actively promote a mindset where “quality is everyone’s responsibility,” encouraging proactive identification of risks and opportunities.

4. Leadership Responsibility

Nuaflex management is fully committed to this Quality Policy. We ensure that:

• The policy is communicated, understood, and applied within the organization.
• Necessary resources are available to maintain the Quality Management System.
• Quality objectives are reviewed regularly for suitability and effectiveness.

This policy is reviewed annually to ensure its continued relevance and alignment with Nuaflex’s strategic direction.

Nuaflex Management
Effective Date: January 2026